We have a NO REFUND and NO RETURN policy. Products once sold are considered as final sales. Products once sold will not be accepted for returns under any circumstances. Ambience Bloom Inc has every right to reject customer's requests for returns or refunds and its the sole customer's responsibility to understand our return and refund policy before placing an order. If you have any questions regarding returns or refunds, please call us at 1-800-811-0976 before placing your order.
Orders once placed won't be accepted for cancellation. All orders are considered final sales upon placing an order. We start processing the order as soon as the order is received to ensure timely delivery. All our products are hand-crafted upon receiving the order. In any case, if you decide to cancel your order please call Ambience Bloom customer support at 1-800-811-0976 as soon as possible after placing the order and within our working hours(EST). If your order has not commenced processing we might be able to accommodate your cancellation. If your order has started processing we won't be able to accept the cancellation. We will try our best to accommodate your request but cannot guarantee for the same. Any order cancellation after our working hours is not accepted and they automatically go for processing. The customer is solely responsible to understand our cancellation policy prior to order placement and Ambience Bloom has every right to reject order cancellation if not placed within the terms as mentioned above.
Damage and Issue
Please inspect your order upon receiving and contact us immediately at 1-800-811-0976 if the item is damaged so that we can evaluate the issue and make a decision on the matter. In any case, we might request further information to evaluate the actual damage. Ambience Bloom reserves all rights in evaluating whether to consider the damage or reject it. If your order is evaluated as damaged and considered to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No refund is applicable in this case. Upon receiving the damaged item our staff will inspect and then process a new delivery of the same product. As our preserved flowers and materials are natural products, cracks in the flower petals and a few wears of hydrangea petals during shipping is not considered as damage.
We do not have any Exchange policy. Products once sold are considered final sales. Products once sold will not be accepted for return or exchanged with store credits for any future purchases.